Zalaznik Creative Return Policy

At Zalaznik Creative, we take pride in the craftsmanship of our art and engraved goods. Because many of our items are custom-made or produced in limited runs, we have established the following guidelines for returns and exchanges:

1. Custom & Laser Engraved Items

  • Personalized Products: Any items that have been custom laser engraved (including wood signs, corporate gifts, or personalized apparel) are final sale and cannot be returned or exchanged.

  • Design Approval: For custom orders, we provide digital proofs. Once a proof is approved by the customer, Zalaznik Creative is not responsible for typos or design errors present in the approved proof.

2. Art Prints & Non-Custom Merchandise

  • Returns: We accept returns on non-custom art prints and "Art Shop" merchandise within 14 days of delivery.

  • Condition: Items must be returned in their original packaging and in "like-new" condition. Prints that have been framed, bent, or damaged by the customer are not eligible for a refund.

  • Shipping: The customer is responsible for return shipping costs unless the return is due to our error.

3. Damaged or Defective Items

If your order arrives damaged during transit (e.g., a cracked wood engraving or a creased print):

  • Please contact us at (563) 213-4088 or via our Contact Page within 48 hours of receipt.

  • Include photos of the damaged item and the packaging.

  • We will prioritize a replacement or a full refund for any items damaged during the shipping process.

4. How to Initiate a Return

To start a return for an eligible item, please email us or visit our studio at 3224 Dodge St, Suite 15, Dubuque, IA. Please have your order number ready.